top of page

Documenting/Communicating Critical Incidents, Social Media Etiquette & Manipulating the System- How Inmates Get Ahead

Course length


About the course

This two day "jail staff" class is comprised of multiple topics:
Documentation and Communication of Critical Incidents (4 hours)
Target Audience: all jail staff
To safely operate a jail, staff must rely on clear, accurate and timely information about inmates, their behavior and security matters. If that information is not clearly relayed, safety and security is compromised. This class will discuss the importance of good communication, the types of information that are critical and how staff can improve communications in the jail. Attendees will be refreshed in the importance of communication, learn the importance of written communication rather than verbal communication and learn basic common sense rules about communication & documentation. Actual cases and security violations resulting in escapes, inmate/staff injuries, death, and staff liability will be discussed.
Title: Social Media Etiquette: Using Common Sense (4 hours)
Target Audience: all jail staff
We live in a world frequently influenced and directed by social media. Web sites, e-mails and Facebook has brought to us communications that are faster and more detailed than ever before. While these all have had positive benefits, they also can have a negative impact on our lives. If used irresponsibly, social media can embarrass us, embarrass our agencies; inmates can exploit breaches in ethics and security, and may cost law enforcement officers, including jail officers, their jobs. This seminar will discuss the proper usage of social media by jail officers, including how negative postings are not ‘free speech’. Attendees will discuss real cases of jail officers losing their jobs due to social media mistakes. Other topics include how inmates can manipulate using social media, and how supervisors can prevent staff from making social media mistakes. Attendees will learn to apply common sense guidelines in the “Information Age”.
Title: Manipulating the System: How Inmates Get Ahead (8 hours)
Target Audience: all jail staff, civilian and sworn, who interact with jail inmates, including volunteers
Class Description: Jail correctional officers and deputies work inside facilities where operations are governed by policies and procedures. These are systems such as security systems, communications systems and inmate service systems. They are designed to keep inmates safely confined, the staff, inmates and public safe and to ensure that inmates receive necessary services. Much time and effort is devoted to training and supervision, to make sure that these systems work. Inmates will attempt to circumvent these systems and create cracks in the security network, using new staff inexperience, public opinion and current events-such as COVID-19, against us. While jail officers may think, operations are running smoothly, inmates devise ways of fooling staff and doing time their way. The inmate’s main tool is manipulation, through many techniques-sex, greed and sympathy. This in service course will discuss ways that staff can combat this, learn how inmates ‘do time’; learn to resist inmate manipulation and how not to not cross professional boundaries.

bottom of page